What is your return policy?
Any part that is not satisfactory may be returned in new condition in the original packaging within 30 days of purchase for a refund, less 20% restocking charge. The original packaging or box must also be in new, original condition for returned parts. Destroying or defacing the original packaging will void any return. Returns must be shipped with a copy of the invoice enclosed. Electrical, electronic, “special order”, carpets, interior, convertible tops, floor mats and books/manuals/ CD’s or DVD’s are NOT RETURNABLE. No credits or refunds will be issued on merchandise without prior approval.
All products supplied are of the highest quality and workmanship. Warranty is subject to manufacturer’s guarantee and all other liability is waived. We cannot warranty any part installed improperly. Warranty is limited to replacement of defective part and is not extended to any further damage incurred or labor charges.
How do I know I am getting the right part the first time?
To be sure you receive the part you want, include the year, model and serial number of your Mercedes. All orders must be pre-paid by check, credit card, or money order. International orders must be prepaid by wire transfer or Paypal. WE DO NOT SHIP OPEN ACCOUNT. There is no minimum order, we appreciate your business.
What do you use my email address for?
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
What are your shipping policies?
Shipping, packing and insurance charges on shipments to Hawaii, Alaska and outside the USA will be quoted on receipt of your order. Your order will be shipped after shipping charges have been paid.
All order are shipped by the fastest, most economical method. Please include your street address for UPS / FEDEX shipping. Shipping, packing, and insurance charges will be added to your order based on the actual size and weight of your order. Next Day Air, 2nd Day Air & 3rd Day Air services are available at an additional charge. The minimum shipping charge is $12.00 and the minimum shipping charge for Priority Mail is $8.00.
If your order is damaged in shipment, please contact us immediately and save all packing materials. We cannot be responsible for damaged or lost items unless we initiate the claim. All shipments are insured for full replacement value.