Working time: Mon-Fri 8:00-18:00

FAQ
Hello, here you will find the questions and answers regarding the policies at Millers. As always please do not hesitate to ask should you have any additional questions. 

What is your return policy?

Returns and other policies

Return Policy

Any part that is not satisfactory may be returned in new condition in the original packaging within 30 days of purchase for a refund, less 20% restocking charge. The original packaging or box must also be in new, original condition for returned parts. Destroying or defacing the original packaging will void any return. Returns must be shipped with a copy of the invoice enclosed. Electrical, electronic, “special order”, carpets, interior, convertible tops, floor mats and books/manuals/ CD’s or DVD’s are NOT RETURNABLE. No credits or refunds will be issued on merchandise without prior approval.

Warranty

All products supplied are of the highest quality and workmanship. Warranty is subject to manufacturer’s guarantee and all other liability is waived. We cannot warranty any part installed improperly. Warranty is limited to replacement of defective part and is not extended to any further damage incurred or labor charges.

Core Deposit

All cores must be returned prepaid in a REBUILDABLE condition before Core Deposits are refunded. Core Deposits may be avoided by sending the exchange part prepaid with your order.


How do I know I am getting the right part the first time?

Ordering Information

To be sure you receive the part you want, include the year, model and serial number of your Mercedes. All orders must be pre-paid by check, credit card, or money order. International orders must be prepaid by wire transfer or Paypal. WE DO NOT SHIP OPEN ACCOUNT. There is no minimum order, we appreciate your business.


What do you use my email address for?

Privacy Concerns

What information do we collect? 

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. 

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for? 

Any of the information we collect from you may be used in one of the following ways: 

; To personalize your experience
(your information helps us to better respond to your individual needs)

; To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.


How do we protect your information? 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. 

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies? 

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties? 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance 

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only 

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent 

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy 

If we decide to change our privacy policy, we will update the Privacy Policy modification date below. 

This policy was last modified on 08/01/2013


What are your shipping policies?

Shipping

International Shipments

Shipping, packing and insurance charges on shipments to Hawaii, Alaska and outside the USA will be quoted on receipt of your order. Your order will be shipped after shipping charges have been paid.

Domestic Shipments

All order are shipped by the fastest, most economical method. Please include your street address for UPS / FEDEX shipping. Shipping, packing, and insurance charges will be added to your order based on the actual size and weight of your order. Next Day Air, 2nd Day Air & 3rd Day Air services are available at an additional charge. The minimum shipping charge is $12.00 and the minimum shipping charge for Priority Mail is $8.00.

Damaged Shipments

If your order is damaged in shipment, please contact us immediately and save all packing materials. We cannot be responsible for damaged or lost items unless we initiate the claim. All shipments are insured for full replacement value.